Warranty
Since 1998, we have sold over 40,000 WallWalkers®. We welcome you to our family! Your Satisfaction is our #1 priority. We want you to have a tool that will make you money, save you time and protect your life.
Here’s our guarantee in a nutshell: If you are dissatisfied with the WallWalker®, within the first 90 days of a new product purchase, please contact us. We will either fix it, replace it or send you 100% refund if sent back to us in the original packaging. We stand behind it.
We realize we are not the least expensive scaffolding option out there. But we are your best choice because the WallWalker® is made of the highest quality products and is built to last for years.
We have made every effort to assure that our products meet high quality and durability standards. We know that our product is free from defects in materials and workmanship.
Of course, common sense will tell you that this warranty does not apply to damage due directly or indirectly to misuse, abuse, negligence, accidental drops from heights; or lack of maintenance. Also, as you might guess, we shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the improper use of our product.
Our products meet or exceed OSHA, ANSI, and CSA standards. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you.
It’s very important to note that if a WallWalker® brackets is ever dropped from height, then it must either be disposed of immediately or inspected by a certified welding inspector. Dropping the bracket from heights overtime can weaken the critical weld and result in failure if the product is not removed or properly inspected. In addition, our scaffold must be inspected for damage before each use. Please feel free to use our sample scaffold inspection form found on our website under Training and Tools.
PLEASE… REGISTER YOUR PRODUCT ASAP
To take advantage of this warranty and guarantee, we need to know you purchased the WallWalker® brackets from either us or one of our trusted distributors and you need to register your product within 30 days of receiving it. You can register the product by going to our website and click on “Product Registration”.
If you purchase used WallWalker® Brackets from someone else, this guarantee is null and void. We strongly suggest that if you elect to purchase used products, that you have it thoroughly inspected by a certified weld inspector. You never know if or how many times the used product might have been dropped from heights. Please reach out to us directly if you need to purchase any replacement parts including a new horizontal arm with fresh welds.
ONE MORE THING…
Please be sure you and your employees are familiar with the product safety labels attached to the WallWalker®. If the instruction label becomes damaged or otherwise unreadable, contact WallWalker® LLC for a replacement label. The user of this product should be familiar with all local, state and federal codes and standards that may apply to the selection, use and care of planking and scaffold component.